However, it could be adapted to cover the support and maintenance of third party or indeed open source software. As software maintenance agreements go, this one is short, straightforward and easy to use. This software maintenance agreement agreement is between the licensee receiving this agreement licensee and simple software. Dont use license agreements for software as a service. Its great that youre about to sign on a new client. If you are putting together a document that covers both software support and maintenance services, see these documents instead. If youre the one who owns a software support company or youre an independent software contractor, make sure you have a paper trail. This agreement includes all those provisions that you might expect to find in any maintenance agreement for software. A software maintenance agreement helps make it happen. The degree of specification required in the service level agreement will vary based on the nature, and mission criticality of the application. For example, lets say that you are going to make a road maintenance agreement.
In addition, if customer cancels maintenance under any. Having a software maintenance agreement helps define the relationship between a business owner and a tech support business or contractor. A software maintenance agreement builds a bridge between your business needs and a software professional. Maintenance services are defined to cover the supply andor application of upgrades and updates to the software being maintained. Tollen explains, using directed headings, the different clauses commonly found in saas agreements and software licensing agreements and how each part affects the service provided. A software as a service agreement or a cloud services agreement is a licensing agreement that grants a subscriber the right to access and use hosted services. The software maintenance task is responsible to coordinate the continuous maintenance of the middleware components developed within the project and included in an emi distribution, preserving. For example, a public safety application used 24 x 7 by citizens. For example, he explains that a maintenance agreement is not needed in a. This maintenance agreement template designed with jotform pdf editor is specifically meant for maintenance services purpose. Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or sla for short. This software maintenance agreement agreement is between the licensee. We know how important software updates are in this modern era.
Major upgrade shall mean new subsequent releases of ispring software. Software maintenance agreement template by businessinabox. This software support and maintenance agreement provides related services to a licensee to whom the licensor has granted a licence for use of computer software applications. Maintenance agreement template pdf templates jotform. This means that there will be certain pieces of information that will be required in order to make the agreement official and valid. As of all agreement forms, there is a certain amount of formalities that must be taken place when writing a maintenance agreement. Exhibit x service level agreement sla for software. Standard maintenance services for kwiktag software. A new software maintenance contract should be generated whenever you provide ongoing software maintenance and support services for software you have developed. It differs from a software license agreement which gives the licensee the right to a copy of the licensed software.
This document allows a business to contract its software support services to another business or to an individual. If you are more accustomed to using apples offerings, you might also use our agreement templates in pages. Through a configuration control board ccb, agreement will be reached on what corrections and enhancements will be provided in the next release. The goal of this example is to create a contract that shows the total amount of maintenance that must be paid for the software application, independent of different license purchases made over time. Support and maintenance fees or subscription fee paid for the affected time period and affected products and may, at countys sole election, terminate the agreement upon written notice with no further obligation to contractor. This maintenance agreement shall terminate upon the earlier to occur of i the effective date of a subsequent agreement concerning software maintenance services entered into between licensee and licensor, or ii an event listed in section 17 below.
This agreement is signed between two parties when software license is issued. Software maintenance during the term of this agreement, vendor will provide the customer with ed patches, bug fixes and releases of the software along with other generally available technical material. At open options, we want to ensure you the best experience our software has to. Software license which is created by the software companies and this license are given to the person or any company when they purchase any software. Free software maintenance agreement free to print, save. This template outlines the scope of the software maintenance services being offered. Terms and conditions for software maintenance and support. Software maintenance and technical support agreement sagent technology inc learn more about this contract and other key contractual terms and issues by viewing the many sample contracts findlaw has to offer in our corporate counsel center. Agreement is intended to assure the vendor will provide the city an acceptable level of availability and performance of the saas application. If you have never created a maintenance agreement before, it is best that you download and edit this agreement template in word. Software licence and maintenance agreement standard this is our standardform software licence and maintenance agreement template.
Software maintenance agreement template get free sample. These maintenance materials including the software may not be used to increase the licensed number of versions or copies of the software. It includes all of the provisions typically found in this type of document, with a number of optional clauses, but does not have quite the flexibility of the longform premium version. Software as a service agreement contract standards. Software support and maintenance agreement templates by. In consideration of the tasks being performed during the term of this software maintenance agreement, the software owner has agreed to pay the service provider all sums listed in the table below. Any additional costs should be submitted in writing to the software owner prior to agreeing to said costs. Software maintenance is not available for any software which was custom.
Reinstatement into an expired software maintenance and. Software maintenance and technical support agreement. Definitions software means all or any portion of simple softwares proprietary software technology accessed or downloaded from a. Software support and maintenance agreement simplydocs. We have added here software license agreement template for you. Open options strongly recommends that customers renew their maintenance agreement prior to the expiration date, ensuring system continuity, without interruption of continuous system enhancements. This perception is perpetuated by users submitting. Slas may cover more than just software support services. Or maybe you are the software pro and want to get your latest contract in writing. These templates are designed in a way that makes you feel right at home. Near, with offices at 605 ellis street, suite 200, mountain view, california 940432241 licensor and company name and address licensee. Ape software maintenance agreement sma at ape software the continual improvement and maintenance of our software is a serious business.
This heads of agreement serves as a precursor to a binding agreement for software licensing between two organizations. When to use the custom software maintenance agreement this agreement governs the relationship between a consulting firm that maintains and supports custom software and its client. Lastname service provider furthermore known as the parties. Take a look at the version history to see how many updates we make throughout the year to ensure you have. This software maintenance agreement template provides everything you need to enter into a legally binding agreement for software maintenance services. This agreement contain specific information about their. This document presents the fundamental principles that will guide the software maintenance and the user support tasks within the project. The software owner may, at their discretion ask for a report of costs as well as price matching for any materials needed for this software maintenance agreement. This shortform software maintenance agreement contains the core provisions from our standard maintenance agreement, but with few optional. Software support and maintenance agreement this agreement is made between x2o media inc. The core maintenance services covered are the provision andor application of software updates and upgrades.
Program support is provided under the software maintenance agreement or an ibm global services contract available through september 30, 2011. Any travel expenses should be submitted in writing to the software owner and. Make sure that your clients software is up to date from time to time. Architect agreement template this architect agreement template can be used by a residential architect entering into a contract with a homeowner for redesign of an existing structure. Contents of this agreementunder this agreement, the maintenance services are provided in relation to specific, identified software. Software maintenance and technical support agreement sagent. Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes a common perception of maintenance is that it merely involves fixing defects. Just make sure everyone understands the arrangement. If you have been tasked with preparing or negotiating a software support sla, and are looking for some guidance, this post should help you. Company, and the undersigned individual or entity you for the services and number of authorized users as referenced in a corresponding order form.
The service provider is expected to provide the services to a defined standard eg with reasonable care and skill and may be given. See software licence agreement licensor to licensee and other software agreements. Juris software maintenance and technical support agreement. Its the same as when youre required to create stock agreement examples or even assignment agreements where it will need all the information both parties need to understand what its all about. Software licence and maintenance agreement standard. The aim is to make it easier to store the terms of the agreement between two firms or company where one is a maintenance company. This maintenance agreement may not be modified or altered except by a written instrument duly executed by both parties.
Be one of the few users to avail our premium software maintenance agreement template. The maintenance provisions in this document were drafted on the assumption that it would be used in connection with the maintenance of software owned by the service provider. For example, vendors usually limit their maintenance and support obligations to relatively current versions of. The software asset management plugin must be activated to use this example. Software maintenance agreement free templates by seq legal. To begin making this type of maintenance agreement you will need to.